IT Training

CompTIA A+

The CompTIA A+ certification is the starting point for a career in IT. The exams cover maintenance of PCs, mobile devices, laptops, operating systems and printers.

CompTIA A+ certifies that your entry-level IT staff has the right skills to successfully get the job done. CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT helpdesk and remote support.

The CompTIA A+ is a vendor neutral course that validates your knowledge and skills that are necessary to implement computer technology, installation, preventative maintenance, networking, security and the communication skills and professionalism required of all entry-level IT professionals.

Course Duration

60 Hours

Exam Objectives

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Exam Details

In order to receive CompTIA A+ certification, a candidate must pass two exams.

  • The first exam (220-1001) tests knowledge of networking, laptops, printers and operational procedures.
  • The second exam (220-1002) focuses on operating systems, security, mobile devices and troubleshooting. 
Exam Name CompTIA A+ Essentials, CompTIA A+ Practical Application
Exam Code 220-1001, 220-1002
Duration 90 Minutes each
Type of questions Multiple choice and performance based
Passing score

CompTIA A+ 220-1001: 675 (on a scale of 900)

CompTIA A+ 220-1002: 700 (on a scale of 900)

You can take your exam at our Pearson VUE test center.


CompTIA A+ Certification

Exam: Core 1 Objectives

EXAM NUMBER: CORE 1 (220-1001)


1.0 Mobile Devices

1.1 Given a scenario, install and configure laptop hardware and components.
1.2 Given a scenario, install components within the display of a laptop.
1.3 Given a scenario, use appropriate laptop features.
1.4 Compare and contrast characteristics of various types of other mobile devices.
1.5 Given a scenario, connect and configure accessories and ports of other mobile devices.
1.6 Given a scenario, configure basic mobile device network connectivity and application support.
1.7 Given a scenario, use methods to perform mobile device synchronization.

2.0 Networking

2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes.
2.2 Compare and contrast common networking hardware devices.
2.3 Given a scenario, install and configure a basic wired/wireless SOHO network.
2.4 Compare and contrast wireless networking protocols.
2.5 Summarize the properties and purposes of services provided by networked hosts.
2.6 Explain common network configuration concepts.
2.7 Compare and contrast Internet connection types, network types, and their features.
2.8 Given a scenario, use appropriate networking tools.


3.0 Hardware

3.1 Explain basic cable types, features, and their purposes.
3.2 Identify common connector types.

3.3 Given a scenario, install RAM types.

3.4 Given a scenario, select, install and configure storage devices.
3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards.
3.6 Explain the purposes and uses of various peripheral types.

3.7 Summarize power supply types and features.

3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs.
3.9 Given a scenario, install and configure common devices.
3.10 Given a scenario, configure SOHO multifunction devices/printers and settings.
3.11 Given a scenario, install and maintain various print technologies.


4.0 Virtualization and Cloud Computing

4.1 Compare and contrast cloud computing concepts.

4.2 Given a scenario, set up and configure client-side virtualization.


5.0 Hardware and Network Troubleshooting

5.1 Given a scenario, use the best practice methodology to resolve problems.

5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power.
5.3 Given a scenario, troubleshoot hard drives and RAID arrays.
5.4 Given a scenario, troubleshoot video, projector, and display issues.
5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.
5.6 Given a scenario, troubleshoot printers.
5.7 Given a scenario, troubleshoot common wired and wireless network problems.


CompTIA A+ Certification

Exam: Core 2 Objectives

EXAM NUMBER: CORE 2 (220-1002)


1.0 Operating Systems 

1.1 Compare and contrast common operating system types and their purposes.
1.2 Compare and contrast features of Microsoft Windows versions.
1.3 Summarize general OS installation considerations and upgrade methods.
1.4 Given a scenario, use appropriate Microsoft command line tools.

1.5 Given a scenario, use Microsoft operating system features and tools.
1.6 Given a scenario, use Microsoft Windows Control Panel utilities.
1.7 Summarize application installation and configuration concepts.
1.8 Given a scenario, configure Microsoft Windows networking on a client/desktop.

1.9 Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems.

2.0 Security

2.1 Summarize the importance of physical security measures.
2.2 Explain logical security concepts.
2.3 Compare and contrast wireless security protocols and authentication methods.
2.4 Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
2.5 Compare and contrast social engineering, threats, and vulnerabilities.
2.6 Compare and contrast the differences of basic Microsoft Windows OS security settings.
2.7 Given a scenario, implement security best practices to secure a workstation.
2.8 Given a scenario, implement methods for securing mobile devices.
2.9 Given a scenario, implement appropriate data destruction and disposal methods.
2.10 Given a scenario, configure security on SOHO wireless and wired networks.

3.0 Software Troubleshooting

3.1 Given a scenario, troubleshoot Microsoft Windows OS problems.
3.2 Given a scenario, troubleshoot and resolve PC security issues.
3.3 Given a scenario, use best practice procedures for malware removal.

3.4 Given a scenario, troubleshoot mobile OS and application issues.
3.5 Given a scenario, troubleshoot mobile OS and application security issues.

4.0 Operational Proceedures

4.1 Compare and contrast best practices associated with types of documentation.
4.2 Given a scenario, implement basic change management best practices.
4.3 Given a scenario, implement basic disaster prevention and recovery methods.
4.4 Explain common safety procedures.

4.5 Explain environmental impacts and appropriate controls.

4.6 Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
4.7 Given a scenario, use proper communication techniques and professionalism.
4.8 Identify the basics of scripting.
4.9 Given a scenario, use remote access technologies.

Jobs that use CompTIA A+

  • Technical support specialist
  • Field service technician
  • IT support technician
  • IT support administrator
  • IT support specialist

CompTIA A+: Is a good starting point for beginners who would like to scale upwards to server side of IT (Core Infrastructure server). Two of the most praised qualifications for servers are, MCSA (Microsoft Certified System Associates) and MCSE (Microsoft Certified System Expert).

MCSA and MCSE are qualifications required to start as junior administrator and move upward as server engineer.

Refer to our server section under technical certification for more information.


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