Soft Skills

Communication Skills: Verbal and Non-verbal

Course Content

Delegates will acquire the skills to:

  • Understand the fundamentals of the Communication Process
  • Apply the power of First Impressions
  • Know the signals that lie behind Body Language
  • Know how to project a Professional Image through the use of Dress
  • Using Vocal Quality to get others to take notice of you
  • Develop the awareness of how Positive Rapport attracts others to oneself by means of:

           - Sensory Modalities

           - Eye – entry Cues

           - Mirroring, Leading and Pacing

           - Using Territorial Zones effectively

           - Managing Seating Positions effectively

           - Understand the power of the Handshake

  • Using the skills of Listening to get others to buy-in Understand why Effective Communication works

Who will benefit

Any person who deals with people in all areas of life, those wanting to be taken more seriously on a daily basis. Ideal for Sales people, managers, shy and reserved individuals, those wishing to make a personal statement, etc.


1 day


1st Floor, Fon Sing Building
12 Edith Cavell Street,
Port Louis,

Tel: +230 213 2626
Fax: +230 214 2047