Leadership Skills



Course Content

At the end of the training, the delegate will be able to:

  • Boost confidence through the use of communication by developing poise and etiquette including the skills of effective and active listening.
  • Handling tasks and people more enthusiastically to enhance team work.
  • Becoming more flexible in all situations to generate more courage.
  • Be in control of worry and handling difficult decisions with confidence.
  • Controlling attitudes to becoming more assertive in dealing with others and themselves more effectively.
  • Identifying what makes people tick and adapting personal behaviour to ensure positive relationships.
  • Instilling the basics of first impressions to ensure a 'foot in the door'.
  • Identifying and challenging our belief systems to set and accomplish meaningful goals.
  • Building positive rapport with others by demonstrating sincere appreciation.
  • Overcoming negative attitudes and turning complaints and criticism into positive relationships.
  • Creating more time for organising and leading others.
  • Have the ability to recall information quickly to ensure we have the edge in all situations.

  • Who will benefit

    This course is designed for any level of supervisor, managers and team members.


    5 Days